Shipping policy

Shipping Policy

We process and ship orders as quickly and reliably as possible. Please read the following so you know exactly what to expect after placing your order.

Order Processing Time

- Orders are typically processed within 1 to 3 business days after payment confirmation.
- During high-demand periods, promotions, or holidays, processing may take up to 5 business days.
- Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
- Orders placed on weekends or holidays will begin processing the next business day.

Shipping and Delivery

Once your order has been processed and shipped, estimated delivery times are as follows:

- Standard Shipping: 3 to 10 business days after shipment.

Please note that delivery estimates are not guaranteed. Actual delivery times may vary based on your location, carrier capacity, weather conditions, or other circumstances outside our control.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking updates may take 24 to 48 hours to appear after the shipment is scanned by the carrier.

Shipping Delays

While we make every effort to meet estimated delivery timelines, occasional delays may occur. Avora is not responsible for delays caused by carrier disruptions, incorrect shipping information provided at checkout, weather conditions, or other circumstances beyond our control. If your order is significantly delayed, contact us and we will do our best to assist.

Lost or Undelivered Orders

If your tracking shows your order as delivered but you have not received it, please check with neighbors and your local carrier first. If the issue is not resolved, contact us at support@avorapremium.com within 7 days of the marked delivery date and we will investigate and work to make it right.

Subscription Orders

Subscription orders follow the same processing and shipping timelines as one-time purchases. You can manage, pause, modify, or cancel your subscription at any time through your account portal or by contacting our support team at support@avorapremium.com before your next renewal date.

Address Accuracy

You are responsible for providing accurate and complete shipping information at checkout. Avora is not responsible for orders delayed or undelivered due to incorrect addresses. Orders returned to us due to address errors may be reshipped at an additional shipping fee or refunded minus original shipping costs.

International Shipping

At this time we ship to a limited number of countries. If your country is not available at checkout, we do not currently ship there. International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country. These charges are outside our control and are not included in the order total.

Contact Us

For any questions about your shipment or delivery, contact our support team at support@avorapremium.com. We aim to respond within 24 to 48 business hours.