Privacy policy
PRIVACY POLICY
Last updated: January 20, 2026
Avora operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Avora is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
Communications with us including the information you include in communications with us, for example when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Health-related information. Because our products are dietary supplements, you may voluntarily provide us with information about your health, wellness goals, or medical conditions when contacting customer support or leaving reviews. We treat this information with the highest level of confidentiality and do not sell or share it for advertising purposes. We use it only to respond to your inquiry or improve our Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.
From publicly available sources where permitted by applicable law.
COOKIES AND TRACKING TECHNOLOGIES
We and our third-party partners use cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your interactions with the Services. This information is used to personalize your experience, analyze usage patterns, serve targeted advertising, and improve the Services.
Types of cookies we use:
Essential cookies are required for the Services to function and cannot be disabled.
Functional cookies remember your preferences and settings.
Analytics cookies help us understand how visitors interact with the Services.
Marketing and advertising cookies are used to deliver relevant advertisements to you on our Services and third-party platforms.
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services. You may also opt out of certain tracking by enabling the Global Privacy Control signal in your browser. We honor Global Privacy Control signals where required by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, remember your preferences, send account-related notifications, and create a personalized shopping experience.
Marketing and Advertising. We use your personal information to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements on the Services or other websites, including based on your past purchases and browsing activity.
Security and Fraud Prevention. We use your personal information to authenticate your account, detect and prevent fraudulent or malicious activity, protect public safety, and secure our Services.
Communicating with You. We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.
Legal Compliance. We use your personal information to comply with applicable law, respond to valid legal process, enforce our Terms of Service, investigate potential violations, and participate in legal proceedings where required.
Supplement Safety and Adverse Event Reporting. If you report an adverse reaction or health concern related to one of our products, we may use that information to fulfill our legal and regulatory obligations, including reporting to applicable health authorities where required by law.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With Shopify, vendors, and other third parties who perform services on our behalf including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger, acquisition, or bankruptcy.
To comply with applicable legal obligations, respond to subpoenas, search warrants, or similar requests, enforce our Terms of Service, or protect our rights and the rights of our users.
We do not sell your personal information to third parties for their own independent marketing purposes without your consent.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
THIRD-PARTY WEBSITES AND LINKS
The Services may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security practices of third-party sites. Information you share on public or semi-public venues, including third-party social networking platforms, may be viewable by other users without limitation. Our inclusion of such links does not imply any endorsement of those platforms or their operators.
CHILDREN'S DATA
The Services are not intended to be used by children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, contact us at support@avorapremium.com to request deletion. We do not knowingly sell or share the personal information of individuals under 16 years of age.
DATA BREACH NOTIFICATION
In the event of a data breach that affects your personal information, we will notify you as required by applicable law. Notification will be provided via email to the address on your account or through a notice posted on the Services, in accordance with applicable breach notification requirements.
SECURITY AND RETENTION OF YOUR INFORMATION
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measures are perfect or impenetrable, and we cannot guarantee complete security. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide Services to you, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies. When personal information is no longer needed for these purposes, we will delete or de-identify it in accordance with applicable law.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline requests as permitted by law.
Right to Access and Know. You may request access to personal information we hold about you.
Right to Delete. You may request that we delete personal information we maintain about you.
Right to Correct. You may request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may request a copy of your personal information in a portable format, in certain circumstances.
Right to Opt Out of Sale or Sharing for Targeted Advertising. You may have the right to opt out of the sale or sharing of your personal information or its use for targeted advertising. We honor Global Privacy Control signals where required by applicable law.
Right to Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights.
Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe link in any email we send. You may opt out of SMS messages by replying STOP. We may still send you non-promotional communications related to your account or orders.
If you reside in the UK or European Economic Area, you may also have the following rights:
Right to Object to or Restrict Processing. You may request that we stop or limit processing of your personal information for certain purposes.
Right to Withdraw Consent. Where we rely on consent to process your personal information, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
To exercise any of these rights, contact us at support@avorapremium.com. We may need to verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf, provided they supply proof of authorization. We will respond to your request within the timeframes required by applicable law.
COMPLAINTS
If you have complaints about how we process your personal information, contact us at support@avorapremium.com. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, you can find the relevant supervisory authority at https://edpb.europa.eu/about-edpb/about-edpb/members_en.
INTERNATIONAL TRANSFERS
We may transfer, store, and process your personal information outside the country where you live. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country with an adequate level of protection as determined by the relevant authority.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act. These include the right to know what personal information we collect, use, disclose, and sell, the right to delete your personal information, the right to correct inaccurate personal information, the right to opt out of the sale or sharing of your personal information, and the right to limit use of sensitive personal information.
To exercise your California privacy rights, contact us at support@avorapremium.com. We will not discriminate against you for exercising these rights. We do not sell personal information as that term is defined under California law, and we do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.
CONTACT US
For questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at:
support@avorapremium.com